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Toromont CAT
Toromont CAT
Job Title Hiring For: Service Scheduler
City: Thompson
State/Province/Region: Manitoba
Country: Canada
Certification: Not Required
Required Trade Level: None
Required Experience: Post Secondary Education in a technical or mechanical program
Required Education: -5 yrs experience in a support role within the heavy equipment or truck industry
Pay Range: Contact Employer
Are you willing to support a
work permit?		 No
Employment category: 1 - Automotive Mechanics/Technicians, Truck and Bus Mechanics and Mechanical Repairers
2 - Heavy Equipment Operator/Equipment Operator
3 - Planner Jobs | Scheduler
Job ID: 52835
Contact Name: HR Team
Contact Phone:
Contact Email:
Description:

Click Here to Apply 

Toromont CAT is only accepting applications through our careers website.

Organization Overview
Are you a positive, enthusiastic and service oriented team player with a technical aptitude? If so, Toromont CAT would like you on the team. We are looking for a professional Service Scheduler who is knowledgeable with CAT products and services.
 
Toromont CAT has a broad and diverse customer base that will provide consistent variety to exercise all facets of your interest and sales aptitude. We pride ourselves on our superior products, exceptional customer service and our outstanding team of professionals. Toromont CAT also offers a challenging and rewarding environment with great benefits and active career advancement.
 
Our key to success is hiring the best! www.toromontcat.com
 
We thank all applicants for their interest; however, only those selected for an interview will be contacted. No phone calls or agencies, please. 
Location Thompson Branch
City Thompson
Province Manitoba [MB]
Country Canada [CA]
Position Service Scheduler
Job ID# 1095
Reporting To Service Manager
Key Accountabilities
  • Partner with the Service Supervisor to schedule workload and optimize productivity in service operations
  • Act on all incoming customer calls/requests and effectively schedule work and conduct follow-up during and after job completion
  • Ensure internal and external customers requirements are met in an efficient, knowledgeable and professional manner
  • Review relevant information to provide customers with repair quotes and technical support
  • Obtain customer purchase orders and expedite jobs through warranty department
  • Set up, update and maintain Service Scheduler and DBS in a timely and accurate manner and assist Technicians and customers 
  • Review machines for active service letters prior to recommendations on additional repair opportunities
  • Monitor work in progress reports with Supervisors and Technicians to manage company objectives within the invoicing process
  • Determine Customer Service Agreements (CSAs) and warranty coverage of relative equipment
  • Coordinate local purchase and freight activities and all equipment repair activities with Service Supervisor
  • Review and process work orders, service reports, warranty claims and timecard entry for payroll purposes
  • Participate in workplace safety, environmentally sound and healthy behaviours and objectives at all times in support if Toromont’s Health and Safety Policy/ Programs and best practices
Key Qualifications
  • Post Secondary Education in a technical or mechanical program and 2-5 yrs experience in a support role within the heavy equipment or truck industry
  • Self directed with high level planning, scheduling and attention to detail
  • Solid business acumen with strong analytical, problem solving and negotiation skills
  • Commitment to deliver internal and external customer service excellence continuously with a sense of urgency
  • Superior communication, interpersonal and organizational skills to interact with all levels of cross functional teams
  • Ability to effectively achieve results in a fast-paced and demanding environment with multiple and competing priorities
  • Advanced computer literacy with proficiencies in Word, Excel, DBS and other programs
 
Toromont CAT is an equal opportunity employer who recognizes and values diversity.

Click Here to Apply
 

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1 - Automotive Mechanics/Technicians, Truck and Bus Mechanics and Mechanical Repairers
2 - Heavy Equipment Operator/Equipment Operator
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