This is a temporary position working thirty-five (35) hours per week for approximately six (6) months.

With independent action, perform first level Help Desk services by providing one on one technical support via the full service desk system. Provide direct customer technical support to consult, advice, analyse, troubleshoot and solve operation problems. Install test and maintain computer equipment, printers, operating software, network peripheral, mobile data terminals, wireless communications, telephone system and associated applications.

· High School diploma or GED equivalent supplemented by a relevant

technical computing two (2) year Diploma from a recognized Community

College or Technical Institute.

· Two (2) years directly related experience troubleshooting computers and

software to include one (1) year directly related helpdesk experience

dealing directly with end users.

· Specialized training in computer software, PC operating systems, and

office applications such as Microsoft Office products, Microsoft Front Page,

and Internet Explorer/Netscape.

· AS400 system training an asset.

· Macintosh computer troubleshooting an asset.

You will posses the following:

· Excellent customer service skills to deal effectively with customers, and the

ability to maintain a focus on providing customer-computing services is

required.

· Demonstrated knowledge of computer systems hardware and software,

ability to learn, understand and apply new developments in servers,

workstations, operating systems, communications hardware and software,

wireless, mobile data terminals and application software.

· High degree of precision and accuracy in documentation and investigative

procedures.

· Creative thinking, organizational, interpersonal and communication skills

are required.

· Must have a valid Alberta Class Five (5) Alberta Drivers’ License and

willing to travel to the Rural Areas which may require overnight stays.

· Must be physically and medically able to perform all of the duties of the job.

· Recognize that Technology used by the Municipality continually changes

and have the ability to learn, demonstrate and teach new software and

hardware processes to users.

· Ability to deal with complex issues, analyze them and provide solutions.

· Must successfully complete RCMP Security Clearance.

PL 16

$39.19 (Temporary Rate)

-an additional bi-weekly payment of $480 which represents a cost of living allowance

February 25, 2012 at 12:00 AM

Internal & External (POSTED: February 10, 2012 CUPE CLOSING DATE: February 17, 2012)

We appreciate the interest of all applicants; however, only those individuals
selected for interviews will be contacted.

Late applications will not be accepted.